The Complainant complained to the Ombudsman with respect to the fees charged by and actions of a residents association and his Landlord’s handling of his complaint about this to it.

The Complainant complained to the Housing Ombudsman Service about how their Landlord dealt with problems with the Complainant’s timeswitch. The Complainant also complained about the role of the Landlord’s Housing Manager in relation to the timeswitch.

The Complainant complained to the Housing Ombudsman Service about the Landlord’s failure to (a) deal with sound transference in the property, (b) disclose the rent levels across its housing stock, proposed rent increases and rent setting policy, and (c) deal with structural defects in the property he occupied that adversely impacted on the Complainant’s right to buy.

Paragraph 16(b) of the Ombudsman’s Approved Scheme states that the Ombudsman will not consider complaints that seek to question or overturn policies which have been properly decided by the member landlord in accordance with appropriate good practice at that time following relevant procedure.