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Complaint Reference 15171 - Complaint Handling

publication date: Feb 20, 2007
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Paragraph 23c of the Housing Ombudsman Service Approved Scheme provides that the Ombudsman may at any time suspend of stop an investigation or formal inquiry if the member Landlord undertakes to make substantial redress to the Complainant which the Ombudsman concludes resolves the complaint satisfactorily.



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