The Landlord acquired the building in which the Complainant’s flat was located as a result of the purchase of the building from a local authority. Part of the sale agreement between the Landlord and the local authority meant that the local authority retained ownership of all 2-bedroom flats and that these flats were to go on sale on the open market. The Complainant resided in one of the Landlord’s one-bedroom flats in the building and sought a transfer to a two-bedroom flat in the building. The Complainant wished to complain to the Housing Ombudsman Service in respect of the open market sales of the two-bedroom flats at the building.