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Complainant Reference 16002 - Repairs

publication date: Jun 13, 2007
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The Complainant is the leaseholder of a flat in a 22-storey block. In May 2004, the Complainant complained to his Landlord that the entry phone intercom and intruder alarm in his flat no longer worked. On 30 August 2004 the Landlord’s Housing Services Manager confirmed that repairing the intercom system was Landlord’s responsibility but stated that the Landlord was not responsible for the repair of the intruder alarm. The Complainant queried this and the Landlord’ Chief Executive wrote to the Complainant confirming that repairing the intruder alarm was the responsibility of the Landlord.



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