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Complaint Reference 19751 - Complaint Handling

publication date: Jan 15, 2008
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In 2006, reports that the Complainant’s flooring was substandard were brought to the attention of the Landlord. In November 2006 the Landlord’s complaint panel agreed to send the Complainant a comprehensive report by 28 December 2006 dealing with the alleged inadequacies with the flooring. The Landlord did not, however, send this report until January 2007...



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