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Complainant Reference 17685 - Complaint Handling

publication date: Jun 13, 2007
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The Complainant complained to the Housing Ombudsman Service in respect of his Landlord’s response to various complaints he made to it. The Complainant complained to his Landlord about a number of matters arising from his tenancy. The Landlord initially dealt with each of the Complainant’s complaints using its complaints procedure and the complaints got to stage 2 in the complaints process. However, the Landlord subsequently refused to progress the complaint when the Complainant wrote to his Housing Officer making offensive comments about other tenants and the Housing Officer.



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